Except for TVs and Cell phones we will exchange or refund for defective items within the first 45 days.

Cell phones are only exchangeable for same within 31 days, or refunds. The manufacturer may provide support after 7 days.

Multi-System TVs have a 1year warranty. Shipping fees are not refundable and are not covered under warranty.

All products we sell come with a one-year warranty (90 days labor, 1 year parts) and in such cases the product will be repaired at no charge.

After 1 year we do not exchange or give refunds for any item we sell.

Any item that needs to be serviced or exchanged or refunded must be sent to us freight paid by us.

Deliveries are to curb side for large packages and smaller packages to your door. UPS, FEDEX and other shippers we use  deliver inside homes.

Shipping charges are non-refundable in any case as we cannot reclaim these fees from our shippers.

Customers are responsible to pay for any duties, taxes, customs and other clearance fees for orders shipped outside  canada or any of our branch location

We do not offer any type of insurance or warranty for damage caused to personal property or items used in conjunction with the products we sell.

Damage for items must be reported to the delivery company and to us within 1 week of receiving the ordered item(s).

Please remember that we are here to help our customers. We will do our best to meet your needs. We guarantee that we will do our best to service your item at low cost or even no cost to you even after the warranty period is over.

20% restocking fee will be charged for a refund or an exchange. Restocking fee will not be charged for any voltage converters with fuse protection that are being exchanged. Restocking fee will not be charged for defective or damaged merchandise. Misused or abused merchandise will not be accounted as defective.

Obtain a Return Merchandise Authorization (RMA) number from us before returning any merchandise. Note that we will not accept any merchandise sent without a RMA number.

All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge. 

Returns must be received within 10 days of the RMA's issuance.
Original shipping & handling charges are not refundable. Customer are not responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. 

Manufacturer's warranties are processed by the manufacturer. For warranty questions, inquiries, or repairs, please contact us.

All defective merchandise may be returned back to us only within the 3 days of receipt.
 

For any further questions contact us